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Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
Five ways to support the wellbeing of introverts at work
Join Emma Taggart as she takes us through five easy steps to supporting the wellbeing of introverts in the workplace. From gaining a basic understanding of introversion, to making meetings and social gatherings more inclusive.
Welcome to Rail Wellbeing Live 2024
Our 2024 opening session focusses on mental wellbeing. We discuss the critical issues rail workers face in these uncertain times. Life post-covid seems to be relentless. The cost-of living-crisis has taken hold, and we’re constantly facing challenges at work, whether that be budgets, safety or job security. Our discussion focuses on strategies to foster mental resilience, provide robust support systems, and create a healthier work environment.