Listening is a skill which helps us to create safety, trust and connect with others in both our personal and professional lives. Andy Elwood shares stories from his career in search and rescue helicopters, showing you the vital role empathy plays in effective communication. By mastering empathetic listening, you’ll foster deeper connections, build trust, and improve relationships both personally and professionally.
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The power of community
When we help others, the benefits are endless. This session focuses on community. Together we have so much more power to create positive change. We’ll feel happier, healthier, and better able to face life’s challenges.
The narcissist next door
Do you suspect you may be dealing with a narcissist in your life, but are not quite sure? Are you struggling to manage the behaviours of your parent, child, partner, friend, neighbour, co-worker or boss?
In this session, Dr Supriya McKenna introduces the different types of narcissists and explains the psychological manipulation tactics they use to pull victims into their orbits and trap them there. You’ll also learn how to protect yourself from a narcissist’s behaviours, how to communicate with them, and if you choose to, how to best escape their orbit, forever.
Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.