Listening is a skill which helps us to create safety, trust and connect with others in both our personal and professional lives. Andy Elwood shares stories from his career in search and rescue helicopters, showing you the vital role empathy plays in effective communication. By mastering empathetic listening, you’ll foster deeper connections, build trust, and improve relationships both personally and professionally.
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Effective conflict management – mindset and influence
With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
Five ways to support the wellbeing of introverts at work
Join Emma Taggart as she takes us through five easy steps to supporting the wellbeing of introverts in the workplace. From gaining a basic understanding of introversion, to making meetings and social gatherings more inclusive.
Tips for a stress-free Christmas
Want to achieve a stress-free festive season? Watch this 5-Minute Wellbeing film for practical tips on how to survive the holidays!