Stress is natural and necessary, but how do we manage our reaction to too much stress? Jayne Dunsbee discusses how a ‘pause’ can help with stress management, the various options you have for achieving this, and invites you to take a ‘pause’ before moving on to whatever you’re going to do next.
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With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
Bullying and harassment aren’t welcome here. In this session, Rachel Lewis draws on research to identify key actions to prevent, address, and manage conflict and negative relationships at work.
