With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
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Our host, Huw Jones, talks to panellists Abby Davis, Brian Paynter, and Joe Smales about the challenges, sacrifices and sense of purpose whilst working in rail through Christmas.
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Join Emma Taggart as she takes us through five easy steps to supporting the wellbeing of introverts in the workplace. From gaining a basic understanding of introversion, to making meetings and social gatherings more inclusive.
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Dee Holmes offers practical advice on a variety of stresses that families feel over the festive season.