With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
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Want to achieve a stress-free festive season? Watch this 5-Minute Wellbeing film for practical tips on how to survive the holidays!