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Effective conflict management – mindset and influence

With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over. 

 
5-Minute Wellbeing - Taming anxiety5-Minute Wellbeing - How to be a better listenListen: Conflict skills podcast

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Jason Keeley

Managing conflict positively

Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences.  Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease. 

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Relationships

Mental health and relationships

Fact: men live shorter, less healthy, and less happy lives than women. Serious subject! Yet humour can help. So, join award-winning comedian, John Ryan, as he talks male mental health and relationships.

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Dee Holmes

Tips for a stress-free Christmas

Want to achieve a stress-free festive season? Watch this 5-Minute Wellbeing film for practical tips on how to survive the holidays!
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