This month we’re joined by Neil Shah, a stress management expert from The Stress Management Society.
Neil discusses the importance of lifestyle balance in managing stress with a focus on physical, mental, emotional, spiritual, and social wellbeing.
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An introduction to emotional resilience
In this short video, we explore what emotional resilience really means and why it's a crucial skill for navigating life's ups and downs. You'll learn about common obstacles that can weaken resilience and discover practical strategies to build it up - so you can bounce back stronger from stress, setbacks and challenges. Whether you're looking to support your own growth or help others, this video offers a clear and empowering starting point.
Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
Effective conflict management – mindset and influence
With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.