Our host, Ruth Busby, talks to David R. Hamilton, a kindness scientist, columnist, speaker and author of eleven books, including one of his latest bestsellers, ‘The Five Side Effects of Kindness’ and Dr Sam Akbar, a clinical psychologist and trauma specialist, as well as an author of recently published book ‘Stressilient: Beat Stress and Build Resilience’.
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Effective conflict management – mindset and influence
With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
The power of decluttering
Professional Organiser and Declutterer, Jenn Jordan, explores strategies to get your living space into shape. You’ll learn about the link between clutter and mental health, how a professional organiser may set about creating a plan for your home, and how to handle emotional attachment to objects you may not want to part with. There will be tips for people who have a natural inclination to hoard and those who feel overwhelmed by starting the process of de-cluttering.
Striking a balance: the work/life conundrum
Achieving work-life balance involves flexible work policies and self-management strategies to reduce stress and enhance satisfaction. It's not about a 50/50 split but feeling fulfilled in both your professional and personal lives. While company policies may be out of our immediate control, we can take personal actions to improve our overall satisfaction.