Join our new hosts Angie Doll from Southern Railway, and Mark Smith of Network Rail, for February’s Wellbeing Wednesday. We will be talking to relationship expert Honor Rhodes OBE, Strategic Director at Tavistock Relationships, about the importance of relationships to our wellbeing, the value of effective communication, and the impact of the pandemic.
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Effective conflict management – mindset and influence
With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
Top tips on building compassionate relationships
Watch this session to learn practical strategies for building healthier, more resilient relationships through self-awareness, empathy, and intentional action.
Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.