Highly experienced clinical psychologist, Dr Sam Akbar, draws from her own professional expertise to offer sensitive and realistic guidance to feel calmer, less stressed, and more resilient to life’s challenges.
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An introduction to emotional resilience
In this short video, we explore what emotional resilience really means and why it's a crucial skill for navigating life's ups and downs. You'll learn about common obstacles that can weaken resilience and discover practical strategies to build it up - so you can bounce back stronger from stress, setbacks and challenges. Whether you're looking to support your own growth or help others, this video offers a clear and empowering starting point.
Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
Trauma Risk Management (TRiM)
In 2023, Southeastern launched TRiM (Trauma Risk Management) - a peer-delivered risk assessment and ongoing support system, designed specifically to help in the management of traumatic events. Mark Brown, Deputy TRiM Coordinator, explains, more about the programme and how it helps Southeastern employees to deal with trauma.