When we help others, the benefits are endless. This session focuses on community. Together we have so much more power to create positive change. We’ll feel happier, healthier, and better able to face life’s challenges.
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Working through Christmas
Our host, Huw Jones, talks to panellists Abby Davis, Brian Paynter, and Joe Smales about the challenges, sacrifices and sense of purpose whilst working in rail through Christmas.
Relationships
Relationship expert, Honor Rhodes OBE, discusses the importance of relationships, the value of effective communication and the impact of the pandemic.
Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.