Dr Sophie Mort helps you understand why we all feel anxious, stressed, insecure and down from time to time. Her three-step methodology helps you to identify problems arising from past experiences and current life events, and look at the patterns, bad habits and negative cycles that may make you feel stuck. Then, by drawing on established, proven therapeutic techniques, provides a toolkit of go-to techniques to use whenever you need them. This session offers support to those feeling lost at sea in today’s troubling times and gives you the tools to help get the most out of life.
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Relate, the leading charity for relationship support, explores the impact of the pandemic, and working in the rail industry, on relationships. Get practical advice for happier and healthier relationships in all areas of life.
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Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.