Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
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Fact: men live shorter, less healthy, and less happy lives than women. Serious subject! Yet humour can help. So, join award-winning comedian, John Ryan, as he talks male mental health and relationships.
Effective conflict management – mindset and influence
With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
Harnessing the power of introverts
When you hear the word introvert, you might think of someone who's shy or quiet and prefers to be alone. While that may be true for some introverts, there's so much more to this personality type. Join Emma Taggart, a Career Coach for introverts, as we discuss the personality traits of introverts, different types of introverts and the benefits of being an introvert.