Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
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Psychotherapist, counsellor and author, Jennie Miller delves into the art of saying ‘no’. She shares tips on how to set boundaries, whether it is in the workplace, with friends or at home.