Skip to main content
Home
Rail Wellbeing Live

Main navigation

  • About
  • 5-Minute Wellbeing
  • Wellbeing Wednesdays
  • Rail Wellbeing Live
    • Wellbeing Hero Award
  • On-Demand
Subscribe

Managing conflict positively

Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences.  Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease. 

 
TED Talk: Managing conflict mindfully: From a peer perspectiveHow to diffuse aggression – Conflict resolution tipsIKON training

You may also be interested in:

Radha Modgil

Developing online resilience for teenagers

Young people, once exposed to social media, can start to rely on it more and more. Making and maintaining social connections, self-expression and entertainment are just some of the benefits of participating. However, teens are more likely to engage with strangers, share their passwords or experience negativity online. Join GP, broadcaster and Author Dr. Radha Modgil as we learn how young people can be supported to become resilient users of the internet.

Watch now
Relationships

The power of collective thinking

Neuroscientist and bestselling author of The Science of Fate, Dr Hannah Critchlow, shows how two heads can be better than one. We look into how to cope with wildly differing opinions, balance our biases, prevent a corrupting force, and how we can exercise our intuitive ability to get the most effective outcomes. By sharing compelling examples of success, at work, in families, and in team situations, Dr Hannah shows us how to work, play and grow with intelligence.

Watch now
Jason Keeley

Effective conflict management – mindset and influence

With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over. 

Watch now
Keep up to date with news, events and reminders for our wellbeing events.

Information

  • Contact us
    • Email us
  • Privacy policy

© Copyright Rail Wellbeing Live 2022-2025

Together we can end domestic abuse