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Managing conflict positively

Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences.  Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease. 

 
TED Talk: Managing conflict mindfully: From a peer perspectiveHow to diffuse aggression – Conflict resolution tipsIKON training

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