How to be a better listener

Young people, once exposed to social media, can start to rely on it more and more. Making and maintaining social connections, self-expression and entertainment are just some of the benefits of participating. However, teens are more likely to engage with strangers, share their passwords or experience negativity online. Join GP, broadcaster and Author Dr. Radha Modgil as we learn how young people can be supported to become resilient users of the internet.

Dr Sophie Mort helps you understand why we all feel anxious, stressed, insecure and down from time to time. Her three-step methodology helps you to identify problems arising from past experiences and current life events, and look at the patterns, bad habits and negative cycles that may make you feel stuck. Then, by drawing on established, proven therapeutic techniques, provides a toolkit of go-to techniques to use whenever you need them. This session offers support to those feeling lost at sea in today’s troubling times and gives you the tools to help get the most out of life.

With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.