George Hamlyn explores Transport for London's approach to authentic peer support, taking you through the history of TfL's peer support program and highlighting the risks of focusing solely on the 'soft and fluffy' side of wellbeing. He provides an overview of TfL's training program, the crucial role of documents, policies, and procedures in ensuring consistency and also discusses the importance of evaluating and holding peer supporters accountable for their actions.
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Health and wellbeing data dashboard
Research analysts and health & wellbeing specialists showcase the new dashboard designed to help the rail industry and rail organisations to measure employee wellbeing – with data insights and discussion.
BROS: Building relationships on site
2023's Wellbeing Hero Award winner, Vikky Goodwin, takes you through the mental health initiative she set up to help frontline employees proactively engage with mental health conversations. The scheme encourages employees to react to situations at work in the same way they would in normal life, substituting work behaviours for personal behaviours and treating colleagues how they would family and friends. Learn practical and effective strategies so you can try them in your organisation.
How to deal with work-related violence
Everyone should be able to do their job without someone threatening, assaulting or harming them. But on the railway’s front line, sadly, that isn’t always the case. In fact, RSSB statistics show that a staggering 94.1% of frontline staff have experienced workplace abuse. In this session, British Transport Police’s Inspector Keith Barnes describes how incidents of violence against railway staff can occur and how to de-escalate them. He also talks about how body-worn cameras can be both a deterrent and an aid to evidence-gathering once an assault has occurred.