George Hamlyn explores Transport for London's approach to authentic peer support, taking you through the history of TfL's peer support program and highlighting the risks of focusing solely on the 'soft and fluffy' side of wellbeing. He provides an overview of TfL's training program, the crucial role of documents, policies, and procedures in ensuring consistency and also discusses the importance of evaluating and holding peer supporters accountable for their actions.
You may also be interested in:

Health and wellbeing data dashboard
Research analysts and health & wellbeing specialists showcase the new dashboard designed to help the rail industry and rail organisations to measure employee wellbeing – with data insights and discussion.

Trauma Risk Management (TRiM)
In 2023, Southeastern launched TRiM (Trauma Risk Management) - a peer-delivered risk assessment and ongoing support system, designed specifically to help in the management of traumatic events. Mark Brown, Deputy TRiM Coordinator, explains, more about the programme and how it helps Southeastern employees to deal with trauma.

Building a peer-to-peer support network in your organisation
Nick Baddeley, Louise Mears and Fran Garvey-Fereday discuss the development, challenges, and implementation of a ‘Wellbeing Ambassador’ network within Network Rail. Based on their own experiences, they deliver a best-practice guide for all.