Feelings of self-doubt in the workplace are very common, particularly amongst those of us who set high standards for ourselves. In this session, Vicki Marinker helps you recognise, understand, and overcome imposter syndrome. We look at how imposter syndrome rears its ugly head at work as perfectionism, or fear of failure, and how it can prevent us from fulfilling our potential. The good news is that once you recognise and understand what triggers your self-doubt, you can put in place strategies to overcome it.
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Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
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