Closing the listening gap and listening effectively can create not just a safer workplace but also a culture where people can thrive and feel psychologically safe, improving wellbeing. This session covers what listening well looks like and introduces the concept of safety silence and its potential consequences. We also challenge you to think about how you hear different people and how this can affect inclusivity at work – and beyond.
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How to deal with work-related violence
Everyone should be able to do their job without someone threatening, assaulting or harming them. But on the railway’s front line, sadly, that isn’t always the case. In fact, RSSB statistics show that a staggering 94.1% of frontline staff have experienced workplace abuse. In this session, British Transport Police’s Inspector Keith Barnes describes how incidents of violence against railway staff can occur and how to de-escalate them. He also talks about how body-worn cameras can be both a deterrent and an aid to evidence-gathering once an assault has occurred.
How to make workplaces more inclusive for people with invisible disabilities
Invisible disabilities like chronic pain, ADHD, and mental health conditions affect millions but often go unrecognised. In the UK, 70-80% of disabled people have one. Leaders can foster inclusion through flexibility, awareness, and allyship. Watch this video to learn more.
Driving occupational hygiene forward
The health of colleagues will always be a key priority of the rail industry. This session on occupational hygiene discusses long-term worker health protection and the focus for future projects and initiatives.